Reach out to us at help@heartfeltgiftbox.com, and we will help you as soon as possible.

Also view our FAQs and Policy pages for more information.

Your gift box will be assembled and shipped within 1-3 business days (unless otherwise stated).

Heartfelt Gift Box ships only within the United States at this time.

We offer USPS shipping. The expected arrival times of each option that we offer are as follows:

USPS First Class Mail - estimated delivery of 1-3 business days. Package must be 13 oz or less to qualifiy for this rate.

USPS Priority Mail - estimated delivery of 1-3 business days.

USPS Priority Mail Express - estimated delivery of 1-2 business days.

Note: All delivery ranges are estimated and are not guaranteed.

Heartfelt Gift Box is no longer responsible for any damage or any other issue after the gift box has been shipped.

Yes! When ordering multiple gift boxes to different addresses, click the "Ship to Mulitiple Addresses" checkbox at the top of your cart page. The page will reload and give you the oppurtunity to put a different address for each box listed in your cart. When you move to checkout, each box will have the total listed, including shipping and tax (if applicable) for each box.

If you have specific questions regarding this, email us at help@heartfeltgiftbox.com.

If you want multiple gift boxes to be shipped to the same address for you to hand-deliver to your loved ones, we would love to do that for you! All your gift boxes would be put into one be box and shipped to you that way.

Absolutely! Build or add as many boxes as you want to your cart and simply checkout like normal to one address. Your boxes will be shipped to you in one large shipping box. If you have any specific requests, please reach out to us! We would love to accommodate your wishes if possible!

Currently, we cannot offer specific delivery dates. However, you can refer to our processing and shipping times to estimate your delivery timeframe when placing an order. Additionally, feel free to include a note in the additional comments section on the cart page if you would like to request a specific date. While we cannot guarantee it, we will do our best to accommodate your request.

If you have just placed your order, email us immediately with the correct address. If the gift box hasn’t been labeled and shipped yet, we will happily change the shipping address!

If the gift box has been labeled but not shipped, an additional fee will be charged for the new label.

If the gift box has already been shipped, unfortunately, there is nothing we can do.

Heartfelt Gift Box offers the Marketplace to give you opportunity to purchase our items individually and not in a gift box.

Order placed through the Marketplace will be packed and shipped in standard shipping packaging, not in a gift box. Standard brown packing supplies and bubble wrap(if applicable) will be used for packing and shipping purposes. It will contain a packing slip.

All sales are final and nonrefundable. See our Refund Policy.